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FenergoCommunity Manager

External Data: D&B Ongoing Monitoring supportRelease Notes

Users can now configure Ongoing Monitoring for D&B for both the Client entity and its Related Parties using the D&B CMPBOL package. DunsId can now be used as a search parameter, and in the automated deduplication process of Related Parties. D

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4 days ago

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JDelaneyNew Participant

Risk

How should I interpret match scores in Fenergo, and what do they indicate for risk assessment?

Users often assume that higher match scores directly represent higher risk, but in Fenergo, match scores indicate confidence in similarity between the screened entity and a potential match — not the inherent risk level. Each screening provider calcul

JDelaneyNew Participant

Screening

What is the difference between “Match Cleared” and “Case Closed” statuses in the Fenergo screening dashboard?

Users often assume that clearing all matches automatically closes the associated screening case, but these two statuses serve distinct purposes. “Match Cleared” means an analyst has reviewed an individual screening hit and marked it as No Match or Fa

JDelaneyNew Participant

Security / User Management

Why are users unable to log in to the Fenergo Portal even though their accounts are active and not locked?

Users may report that they cannot log in to the portal despite having active accounts and valid credentials. This typically occurs when there is an authentication configuration mismatch — most often related to Single Sign-On (SSO), identity provider

JDelaneyNew Participant

Screening

Why have the number of false positives increased in screening results after a recent rules or configuration update?

Users often notice a sudden spike in false positives following a screening rules update or a change to provider configurations. This typically happens when the matching algorithms or fuzzy-match thresholds are adjusted to broader sensitivity settings

JDelaneyNew Participant

Integrations

Why did my outbound API or webhook integration stop sending updates after a recent schema or data model change in Fenergo?

Users may notice that after a schema update or data model change, outbound integrations such as Webhooks or Integration Hub event flows stop delivering updates or begin omitting certain fields. This typically happens because outbound events depend on

JDelaneyNew Participant

Integrations

Why don’t updates from external systems appear immediately in Fenergo after an Event Ingress or data import?

Users often expect that once an external system sends updated entity data to Fenergo, those changes should appear instantly in the UI or Journey context. However, Event Ingress and other integration workflows in Fenergo are asynchronous by design. Wh

JDelaneyNew Participant

Reporting & Dashboards

Why does the Journey interface show tasks as completed even though the backend data or workflow status is still processing?

Users may notice situations where a Journey task appears as “Completed” in the UI, yet backend data updates or related operations are still pending. This discrepancy usually happens when the UI is showing a cached version of the task state that hasn’

JDelaneyNew Participant

Configuration

Why are my Journey tasks sometimes running out of order or skipping certain steps, even though the workflow appears correctly configured?

It can be confusing when tasks within a Journey execute in the wrong order or appear to be skipped altogether. This behaviour usually points to misconfigured dependencies or autocompletion conditions within the Journey schema. In Fenergo, task sequen

JDelaneyNew Participant

Users may notice duplicate entries for the same Related Party when exporting data or running reports, even though the Related Party appears unique within the UI. This typically happens when multiple active associations reference the same Related Part

Dylan SaundersNew Participant

Policy

Why aren't my policy requirements showing in my journey?

I have added several requirements to a policy but they’re not appearing in my journey?

Dylan SaundersNew Participant

Access Layers

How can one hide related parties from a specific booking entity/jurisdiction when onboarding clients of multiple booking entities/jurisdictions. For example, I am using field-level access layers to hide all Mexico specific requirements from clients w

EoghanCaseyFenNew Participant

Policy

How do you define a set of fields to appear on an Investment Account entity and not in the Investor Journey?

I want to add details on Account for information in relation to the Investment itself. I don’t want them to appear against the Enrich profile for my Investor. What do I need to do in the policy to have this happen?

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1 month ago