It can be confusing when tasks within a Journey execute in the wrong order or appear to be skipped altogether. This behaviour usually points to misconfigured dependencies or autocompletion conditions within the Journey schema. In Fenergo, task sequencing is controlled by the Journey Logic Engine, which determines execution order based on defined dependencies, autocompletion rules, and the validation status of preceding tasks.
Solved
Why are my Journey tasks sometimes running out of order or skipping certain steps, even though the workflow appears correctly configured?
Best answer by jawadkhan
Tasks running out of order or being skipped typically indicate misconfigured dependencies or autocompletion conditions in the Journey schema. The Fenergo platform uses a Journey Logic Engine to control task flow. Each task’s execution order depends on:
- “Start After” dependencies,
- Autocompletion conditions, and
- Validation state of prior tasks.
To fix:
- In Journey Designer, confirm that each task’s Start After Task dependency is configured correctly.
- Review any autocompletion rules — a “Completion Condition = True” without validation can cause tasks to skip automatically.
- Check the Audit Drawer of the Journey for "AutocompleteStatus": "Skipped" — this indicates the system bypassed the task because a condition evaluated incorrectly.
Best Practice: Always define explicit task dependencies — even for sequential workflows. Implicit ordering can break after schema updates or Journey version republishing.
Tasks running out of order or being skipped typically indicate misconfigured dependencies or autocompletion conditions in the Journey schema. The Fenergo platform uses a Journey Logic Engine to control task flow. Each task’s execution order depends on:
- “Start After” dependencies,
- Autocompletion conditions, and
- Validation state of prior tasks.
To fix:
- In Journey Designer, confirm that each task’s Start After Task dependency is configured correctly.
- Review any autocompletion rules — a “Completion Condition = True” without validation can cause tasks to skip automatically.
- Check the Audit Drawer of the Journey for "AutocompleteStatus": "Skipped" — this indicates the system bypassed the task because a condition evaluated incorrectly.
Best Practice: Always define explicit task dependencies — even for sequential workflows. Implicit ordering can break after schema updates or Journey version republishing.
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