Reporting & Dashboards

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JDelaneyNew Participant

asked in Reporting & Dashboards

Why does the Journey interface show tasks as completed even though the backend data or workflow status is still processing?

Users may notice situations where a Journey task appears as “Completed” in the UI, yet backend data updates or related operations are still pending. This discrepancy usually happens when the UI is showing a cached version of the task state that hasn’t been refreshed to reflect updates from the Journey Logic Engine. In many cases, the task may have been auto-completed by system rules in the background, or the user session may have loaded an outdated snapshot of the task list before the backend finished processing.

5 days ago