Policy

Users often assume that non-mandatory fields should never cause validation issues. However, in Fenergo Journeys, the validation engine evaluates all scoped fields, not just the mandatory ones, whenever Conditional Validation Rules or Dependent Rules are active. This means a field marked as “optional” can still participate in validation logic and generate warnings or blocking errors if it forms part of a conditional expression or dependency chain.

I have added several requirements to a policy but they’re not appearing in my journey?

I want to add details on Account for information in relation to the Investment itself. I don’t want them to appear against the Enrich profile for my Investor. What do I need to do in the policy to have this happen?