Security / User Management

Users may report that they cannot log in to the portal despite having active accounts and valid credentials. This typically occurs when there is an authentication configuration mismatch — most often related to Single Sign-On (SSO), identity provider (IDP) metadata, or certificate settings. In these cases, the issue is not with the user account itself but with the SSO integration or authentication parameters, such as expired tokens, outdated certificates, or incorrect redirect URIs registered in the portal’s authentication configuration.